Privacy Policy

Edge Beanbags Website - Privacy Policy

Edge Beanbags is a trading name of Muscava Limited.

Our Privacy Mission Statement:

"At Edge Beanbags, we value the trust placed in us by customers and suppliers who give us their personal data. We aim to be as clear as possible about what we do with personal data and why we do it."

Our Privacy Statement for Edge Beanbags website

Your privacy is important to us and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. Edge Beanbags is committed to the online privacy of all its users.

This Privacy Policy regulates the use by Edge Beanbags of the information you provide when using the Edge Beanbags websites.

This Edge Beanbags website is run by Edge Beanbags and its ecommerce partners ("we", "us", "our")

We run this site in order to promote and sell our beanbags and services and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.

Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy.

Name, address and postcode – we need to know where to send your order or to whom.

Email address - we send a confirmation of your orders via email. For a large beanbag or urgent order, we do enter the email address into the courier system so that you may receive an ETA notification. In the future, if we decide to send email marketing communications, if you have agreed to receive marketing communications these may also be sent by email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly. We find it is easier to talk than hide behind a keyboard.

We do enter a mobile number for large beanbag or urgent orders into the courier system so that you may receive an ETA notification.

Payment card number, expiry date, issue no and name of card holder – We use PayPal and as a third party website, we would ask that you review the PayPal privacy policy. In the event of a telephone purchase, we enter the details into the PayPal platform.

Correspondence - if you contact us we may keep a record of that correspondence.

Third party information - if you give us information about another person, for example if someone else is taking delivery for you, is included in the purchase of a beanbag or you are sending as a gift, you confirm that you have identified Edge Beanbags to them and told them what we will use their information for.

You may also provide us with personal information if you contact us, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.

 

How We Use The Information We Collect

Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service.

Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses -

Marketing - we may use the information we collect to inform you, by letter, phone, SMS, push notification or equivalent, or email, about offers, products and services that we think may be of interest to you and we may tell you about other organisations' products and services.

We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Edge Beanbags on the internet, for example to resolve a complaint or to ask for a testimonial.

Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.

Personalise shopping - we may personalise your experience by using your past purchases and browsing habits to present special offers and new products and services that we think may be of interest to you. As technology develops this will really help us to improve our service to you.

Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

 

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information Edge Beanbags holds about you, please email us at admin@edgebeanbags.co.uk enclosing your postal details and the details of your request.

Alternatively you can write to us at the following address:

Edge Beanbags 

Privacy Compliance

8 Ruby Close

Wokingham

Berkshire, RG41 3TX

 

Links

Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. Edge Beanbags is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.

Feedback

We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please email us at admin@edgebeanbags.co.uk

Muscava Limited trading as Edge Beanbags:

Edge Beanbags

8 Ruby Close

Wokingham

Berkshire

RG41 3TX

Registered in England & Wales, company No. 7892980