Edge Beanbags is a trading name of Muscava Limited.
Our Privacy Mission Statement:
"At Edge Beanbags, we value the trust placed in us by customers and suppliers who give us their personal data. We aim to be as clear as possible about what we do with personal data and why we do it."
Our Privacy Statement for Edge Beanbags website
Your privacy is important to us and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. Edge Beanbags is committed to the online privacy of all its users.
This Edge Beanbags website is run by Edge Beanbags and its ecommerce partners ("we", "us", "our")
We run this site in order to promote and sell our beanbags and services and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.
Information We Collect
Name, address and postcode – we need to know where to send your order or to whom.
Email address - we send a confirmation of your orders via email. For a large beanbag or urgent order, we do enter the email address into the courier system so that you may receive an ETA notification. In the future, if we decide to send email marketing communications, if you have agreed to receive marketing communications these may also be sent by email.
Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly. We find it is easier to talk than hide behind a keyboard.
We do enter a mobile number for large beanbag or urgent orders into the courier system so that you may receive an ETA notification.
Correspondence - if you contact us we may keep a record of that correspondence.
Third party information - if you give us information about another person, for example if someone else is taking delivery for you, is included in the purchase of a beanbag or you are sending as a gift, you confirm that you have identified Edge Beanbags to them and told them what we will use their information for.
You may also provide us with personal information if you contact us, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
How We Use The Information We Collect
Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service.
Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses -
Marketing - we may use the information we collect to inform you, by letter, phone, SMS, push notification or equivalent, or email, about offers, products and services that we think may be of interest to you and we may tell you about other organisations' products and services.
We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.
Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about Edge Beanbags on the internet, for example to resolve a complaint or to ask for a testimonial.
Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.
Personalise shopping - we may personalise your experience by using your past purchases and browsing habits to present special offers and new products and services that we think may be of interest to you. As technology develops this will really help us to improve our service to you.
Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to other group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
You have a right to access the personal information that is held about you. To obtain a copy of the personal information Edge Beanbags holds about you, please email us at firstname.lastname@example.org enclosing your postal details and the details of your request.
Alternatively you can write to us at the following address:
8 Ruby Close
Berkshire, RG41 3TX
Notification of Changes to This Policy
We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please email us at email@example.com
Muscava Limited trading as Edge Beanbags:
8 Ruby Close
Registered in England & Wales, company No. 7892980